Role Overview: Provides support to users by answering technical queries and troubleshooting hardware, software, and network problems, often over the phone, via email, or through chat systems.
Pathway to Success:
Role Overview: Installs and supports desktop computers, servers, and printers, ensuring they operate effectively for employees.
Pathway to Success:
Study ICT or join an IT support apprenticeship program.
Learn to set up and troubleshoot Windows and Linux desktop systems.
Practice using tools like PowerShell to automate tasks.
Obtain certifications such as CompTIA A+ or MCP
Role Overview: Assists in designing, coding, and testing software applications under the guidance of senior developers.
Pathway to Success:
Role Overview: Designs, deploys, and manages network systems to ensure reliable and secure communication within organisations.
Pathway to Success:
Study computer science, IT, or a related field or join a network engineering apprenticeship program.
Role Overview: Protects an organization's systems and data by identifying vulnerabilities and implementing robust security measures.
Pathway to Success:
Study cybersecurity or IT or join a cybersecurity apprenticeship program.
Role Overview: Develops, tests, and maintains software solutions tailored to user or organizational needs.
Pathway to Success:
Learn programming languages like Java, Python, or C++ or join a software development apprenticeship program.
Role Overview: Architects and maintains scalable, cloud-based infrastructure to support modern business needs.
Pathway to Success:
Learn cloud computing (e.g., AWS, Azure, or Google Cloud) or join a cloud engineering apprenticeship program.
Acquire hands-on experience in virtualization and cloud platforms.
Complete certifications such as AWS Certified Solutions Architect or Azure Administrator.
Role Overview: Leverages data analysis and machine learning to generate actionable insights for strategic decision-making.
Pathway to Success:
Study data science, statistics, or computer science or join a data science apprenticeship program.
Master programming tools like Python, R, and SQL.
Gain expertise in data visualization and machine learning techniques.
Role Overview: Builds and optimises websites with a focus on user experience, functionality, and performance.
Pathway to Success:
Keep Learning: Tech changes fast, stay sharp with skills like cloud computing, coding, or cybersecurity.
Get Certified: Boost your career with certifications like Microsoft Azure or AWS.
Explore Trends: Dive into hot areas like AI, machine learning, or blockchain.
Network Smart: Connect with others on LinkedIn, GitHub, or local tech meetups.
Build Stuff: Show off your skills with real-world projects or open-source contributions.